Return, Refund & Cancellation Policy

Last Updated: October 10, 2026

At Dollhead™, we are committed to providing our customers with quality products and a reliable shopping experience. We understand that sometimes a purchase may not meet your expectations, which is why we have established the following Return, Refund & Cancellation Policy.

By purchasing from Dollhead™, you acknowledge that you have had the opportunity to review our policies before completing your order.

1. 7-Day Return Policy

We offer a 7-day return window starting from the date your order is delivered.

Customers who wish to request a return must contact our customer support team within 7 calendar days of receiving their order.

To qualify for a standard return, the following conditions must be met:

• The product must be unused and in its original condition.

• All original packaging, accessories, and components must be included.

• The product must not show signs of damage, misuse, or excessive wear.

• Proof of purchase or an order confirmation must be provided.

• The return request must be submitted within the 7-day return period.

Return requests submitted after 7 days may be declined unless otherwise required by applicable consumer protection laws.

2. Change of Mind & Customer Satisfaction

At Dollhead™, we encourage all customers to carefully review product descriptions, images, specifications, and features before placing an order.

We understand that personal preferences may vary. However, a change of mind, loss of interest, or dissatisfaction based solely on personal preference does not automatically qualify a customer for a refund.

Dollhead™ is not responsible for a customer's personal change of preference after purchasing a product that was accurately described and delivered as advertised.

Returns requested for these reasons may be considered within our 7-day return period, provided the product meets our return eligibility requirements.

This policy does not limit any legal rights customers may have when a product is defective, damaged, or not as described.

3. Order Cancellations

We begin processing orders as quickly as possible to ensure timely shipment.

Customers who wish to cancel an order must contact our support team immediately after placing their order.

Cancellation requests are subject to the following conditions:

• Orders that have not yet been shipped may be eligible for cancellation.

• Once an order has been shipped, cancellation cannot be guaranteed.

• If an order has already shipped, the customer may need to follow our return procedure after delivery.

• Cancellation requests submitted more than 7 calendar days after the order was placed will generally not be accepted, unless required by applicable law.

Submitting a cancellation request does not guarantee that an order can be stopped once fulfillment has begun.

4. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously.

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

To help us investigate, we may request:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem.

• Photographs of the original packaging, where relevant.

Once your request has been reviewed, we will work toward an appropriate resolution, which may include a replacement, repair, refund, or another remedy depending on the circumstances and applicable law.

Customers retain all legally required rights and remedies for defective or misrepresented products, even when the standard 7-day return window has expired.

5. Non-Returnable Items

For standard change-of-mind returns, we may decline products that:

• Have been used, damaged, or altered after delivery.

• Are missing original components or accessories.

• Have been returned without prior authorization.

• Show signs of improper handling or misuse.

• Do not meet our stated return eligibility conditions.

Items sold as final sale or clearance may also be excluded from voluntary change-of-mind returns when clearly identified before purchase.

These exclusions do not override applicable consumer protection rights.

6. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed upon by Dollhead™.

We recommend using a tracked shipping service, as we cannot guarantee receipt of packages sent without tracking.

If a return is necessary because of an error on our part, such as an incorrect or defective item, we will address reasonable return shipping costs in accordance with applicable law.

Customers should not send products back without first contacting our support team for return instructions.

7. Refund Processing

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for an approved refund to appear in your account, depending on your bank or payment provider.

Refund processing times may vary due to financial institutions and payment systems.

Any permitted deductions, such as applicable return shipping charges, will be communicated in accordance with our policy and applicable law.

8. Shipping Delays & Delivery Issues

Dollhead™ works with shipping carriers and fulfillment partners to deliver orders as efficiently as possible.

While we strive to meet our estimated shipping timelines, delays may occasionally occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our reasonable control.

A shipping delay does not automatically qualify an order for cancellation or refund in every situation.

However, we will investigate missing or significantly delayed shipments and provide any remedies required under applicable consumer protection laws.

9. Refused or Unclaimed Packages

Customers are responsible for providing accurate shipping information at checkout.

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Any refund eligibility will be determined after reviewing the circumstances and applicable shipping costs, subject to consumer protection laws.

10. Contact Us

If you have any questions regarding returns, refunds, cancellations, or your order, please contact the Dollhead™ customer support team.

Email: [Insert Your Support Email]

Store: Dollhead™

Please include your order number and a brief explanation of your concern so our team can assist you efficiently.

11. Final Policy Notice

By placing an order with Dollhead™, customers agree to the store's applicable purchase terms and acknowledge the return, refund, and cancellation conditions disclosed before checkout.

We reserve the right to review return requests individually and decline voluntary returns that do not meet our eligibility requirements.

Nothing in this policy excludes, restricts, or overrides consumer rights and remedies that cannot legally be waived.

Thank you for shopping with Dollhead™. We appreciate your trust and support!